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Terms & Conditions of sale
Making a purchase from this website signifies acceptance of these Terms of Sale.
Payments are handled on our behalf by Paypal, our secure payment processor. We do not store or have access to any of your payment card details. Goods are only shipped once cleared payment is received. If there is any problem with your payment, we will contact you.
Delivery is FREE on all orders to UK destinations. We use Royal Mail First Class so most items will arrive the next working day after dispatch. We aim to dispatch items on the same day as the order if ordered before 1pm.
For delivery outside the UK, the cost of delivery will be indicated at the checkout.
Items will arrive via Royal Mail, and a signature may be required on delivery.
Silversmiths Jewellery sincerely hope that you are satisfied with your purchase. If you experience a problem, please contact us and we will work to resolve it.
We comply with the Consumer Protection (Distance Selling) Regulations 2000, and as such you may return any item to us within 7 working days of receipt. You are responsible for the postage cost to return the item. We issue refunds via PayPal, or you may request a replacement item if preferred. Our address for returns is: Silversmiths Returns, 173 Canongate, Royal Mile, Edinburgh EH8 8BN. Please note we are an online business and do have have any customer facilities at this address.
PLEASE ADVISE US BY EMAIL IF YOU ARE RETURNING AN ITEM, SO WE CAN ENSURE YOUR REFUND IS PROCESSED PROMPTLY. We recommend the use of a Recorded Delivery service to return your item.
If any item is faulty on arrival, please contact us to arrange refund or replacement.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We never pass your information on to other traders. If you subscribe to our newsletter, we send occasional emails with details of new products and offers. You can unsubscribe at any time via the link provided in the email.
The type of information we will collect about you includes: Your name, address, phone number and email address. We do not collect your credit card details as these are processe securely by Paypal.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.